Customer Support Engineer

Location
Netherlands
Salary
Competitive
Posted
10 Nov 2017
Closes
08 Dec 2017
Ref
n234567
Contact
Brett Camp
Job Function
Consultant
Specialist Area
Sales & Marketing
Contract Type
Contract
Hours
Full Time

Customer Support Engineer

Location: Netherlands

Start: ASAP

The Company

ConSol Partners' client is a major European technology company.

The Role

In this job, the candidate needs to support the complaint handling process. You will:

- ensure good progress of the complaint

- assign tasks to complaint owners

- support the logistics of the products

- check the progress of the complaint analysis

- At the end of the process you will perform a review to improve the report quality and do the approval before sending it to the customer.

The Individual

Requirements:

Education: Technical studies on Vocational or Bachelor level MBO/HBO Experience with the Semiconductors business and Customer Service/Quality is beneficial.

We are looking for a candidate who:

- is customer focused

- achieves results

- is a team player with good communication skills

- can work with hard deadlines even under stress conditions

Language: Fluent Dutch (Plus) and English (Must)

Responsibilities: The Customer Support Engineer supports the complaint handling (CoHa) process with the following tasks:

- Intake, tracking, monitoring and administration of returned parts. Tracking is done especially between the different sites (customers/sales, ATBK, ATKH)

- Reviewing, preparing and publishing reports in the complaints tool called CQC (Customer Quality Complaint)

- Daily delivery of the parts to the different stages of the process

- Support in KPI reporting (weekly-monthly)

- Preparation of Daily CoHa meeting, including action list

- Organization and chairing of escalation meetings (in case of situations where throughput time targets are expected not to be met)

- Super-User activities- task to support CoHa process to maintain system.

ConSol Partners

We are a leading consultancy in the niche IT sector. We work with companies ranging from small start-ups to multinational conglomerates on both permanent and freelance positions.

ConSol Partners focus only on niche markets to give unrivalled access to our extensive network of highly skilled candidates so we can delivery only the highest quality to our clients.

Founded in 2008, ConSol Partners are one of the world's leading technology recruitment brands with headquarters in the City of London and international offices in Los Angeles & Boston. ConSol Partners provide permanent and contract recruitment solutions to FTSE & Fortune 500 companies, global brands and start-ups across the internet supply chain of Communications, Cloud and Digital.

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