IC Resources Ltd

Sales Engineer (Junior)

6 days left

08 Sep 2016
06 Oct 2016
Seamus Hayes
Specialist Area
Sales & Marketing
Contract Type
Full Time
Salary Negotiable ##

A rapidly expanding software company based in Cambridge is urgently looking for a Junior Sales Engineer to provide technical customer support to assist business development and customer account management. The role would suit someone with 1/2 years experience who is keen to move into a sales customer facing role and needs some software experience or a recent graduate with a technical degree.

A key element of the role will be to develop/enhance software products and to work with the Customer Support Manager to ensure smooth communication from the field to engineering.


● Become an expert on all things related to using the clients technology in customer use cases
● Meet with customers to address any technical issues and assist in pilot programmes, in line with the sales strategy
● Provide on-¬site customer training
● Provide first-¬line technical support, own and progress resolution of customer issues
● Demo the companies technology in conferences, meet¬ups etc. and directly to customers
● Understand the company's products, competitors, value proposition and positioning
● Assist the sales team on calls and e¬mail exchanges with prospects
● Maintain and develop knowledge base fed by information from customers, prospects and the sales team
● Work with the rest of the Engineering team to identify product priorities discovered in field engagements
● Take ownership of software development tasks and QA work as agreed with the rest of the Engineering team
● Participate in team discussions and decisions

Non¬ Technical skills:
● Experience of working directly with customers (Desirable)
● Excellent written and verbal communication skills: listening, understanding and persuading
● Highly self¬motivated with the ability to effectively work as part of a team
● Must have the desire and ability to solve problems quickly
● Demonstrate a positive attitude and respect for all members of the team
● Willingness to travel
● Any experience of C/C++ or Linux Programming would be advantageous

If you have the necessary skills and experience to fulfil the role or would like some additional information then please do not hesitate to contact Seamus Hayes at IC Resources.

Keywords: Cambridge, Sales Engineer, Software, QA, C/C++, Linux

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