IC Resources Ltd

Technical Support Engineer

6 days left

Depending on experience
30 Mar 2018
27 Apr 2018
Simon Allen
Specialist Area
Contract Type
Full Time

Technical Support Engineer / Application Support Engineer



The purpose of this role is to provide technical / applications support for the product range for both internal and external customers of the business.

Duties will involve:

* Responsible for support of customer applications

* Understand customer requirements and convert these to tool operation

* Manage customer samples and generate reports and presentations

* Attend conferences and provide technical sales support

* Generate data and reports for sales and marketing use

* Handling all technical enquiries, problem diagnostics, communication and feedback to concerned parties

* Provide on-site support at customer sites for installations, training, fault diagnosis and applications support / development

* Take ownership and proactively manage technical issues to completion such that they are resolved prior to escalation

* Ability to manage / lead customer support projects. Achieve targets on time and on budget

* Proactively manage customer expectations to closure, taking into account both commercial and technical perspectives

* Effectively follow escalation process

Essential experience:

* Educated to degree level in an engineering or science discipline, or equivalent

* Experience in a semiconductor environment

* Good numerical skills.

* Advanced Microsoft Office

* Experience of generating customer facing technical reports


* Higher degree or PhD

* Experience with SPC tools and data analysis

* A background in semiconductor fabrication methods

* International experience / exposure

* Extensive experience of supporting global install base

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