IC Resources Ltd

Technical Support Engineer

Location
Colchester
Salary
Depending on experience
Posted
30 Mar 2018
Closes
27 Apr 2018
Ref
JO-1803-121384
Contact
Simon Allen
Specialist Area
Software
Contract Type
Permanent
Hours
Full Time

Technical Support Engineer / Application Support Engineer

Colchester

Permanent


The purpose of this role is to provide technical / applications support for the product range for both internal and external customers of the business.


Duties will involve:

* Responsible for support of customer applications

* Understand customer requirements and convert these to tool operation

* Manage customer samples and generate reports and presentations

* Attend conferences and provide technical sales support

* Generate data and reports for sales and marketing use

* Handling all technical enquiries, problem diagnostics, communication and feedback to concerned parties

* Provide on-site support at customer sites for installations, training, fault diagnosis and applications support / development

* Take ownership and proactively manage technical issues to completion such that they are resolved prior to escalation

* Ability to manage / lead customer support projects. Achieve targets on time and on budget

* Proactively manage customer expectations to closure, taking into account both commercial and technical perspectives

* Effectively follow escalation process


Essential experience:


* Educated to degree level in an engineering or science discipline, or equivalent

* Experience in a semiconductor environment

* Good numerical skills.

* Advanced Microsoft Office

* Experience of generating customer facing technical reports


Desirable

* Higher degree or PhD

* Experience with SPC tools and data analysis

* A background in semiconductor fabrication methods

* International experience / exposure

* Extensive experience of supporting global install base