IC Resources Ltd

IT Support Specialist

Highly competitive
08 Mar 2018
05 Apr 2018
Seamus Hayes
Specialist Area
Contract Type
Full Time

IT Support Specialist

Central London

Highly competitive salary

I have an excellent opportunity with my global client for an IT Support Specialist with the role based in Central London. Candidates should have a minimum of 2 years' experience in an IT Support environment and will have excellent technical knowledge and problem-solving skills along with strong customer service and communication ability to support internal users. You will be working as part of a global team but will be the point of contact for all IT matters in London and will have the professional ability to maintain, manage, support and improve the IT infrastructure.


  • Be the first point of contact for internal customers, providing a friendly, professional interface to ensure that questions and issues are recorded, prioritised and resolved in a way which allows continued efficient use of IT systems and for Cirrus to operate in an efficient way
  • Provide proactive updates to internal customers and other IT support teams to ensure good communication within the organisation
  • Maintain all infrastructure inventory systems to ensure corporate compliance for asset management
  • Provide 1st & 2nd line technical support for systems as agreed with IT Operations Manager to ensure consistent support for customers
  • Liaise with 3rd party support organisations, ensuring that they comply with our standards and that they resolve individual tasks or requests to our satisfaction
  • Monitor IT systems, reporting and recording on the Help Desk system, any errors or anomalies to ensure early investigation and resolution to allow continued access by our customers
  • Raise orders for IT related goods and services, updating internal management systems, to ensure company processes are followed and goods and services are ordered in a timely manner
  • Build desktop/laptops for deployment to ensure customers are able to work efficiently and effectively

Required Skills

  • Strong technical and customer service background
  • Experience in Windows and Linux desktop support
  • Highly competent in use of Systems and Applications
  • Able to keep up to date with latest trends/developments on topics relevant to the role
  • Highly motivated, well presented
  • Excellent communication skills
  • Methodical and responsive to user community requirement
  • Able to communicate and engage with both technical and business users at all levels
  • Flexible and willing to undertake a wide variety of tasks
  • Able to plan and then execute programmes of work
  • Team player, able to add value across the full range of IT support services

Desirable Skills

Experience supporting Mac OS X

To apply or for more information please contact Seamus Hayes at IC-Resources