IC Resources Ltd

Customer Operations Manager

Location
East of England
Salary
Negotiable
Posted
19 Dec 2017
Closes
16 Jan 2018
Ref
JO-1712-119261
Contact
Sean Figura
Job Function
Design
Contract Type
Permanent
Hours
Full Time

Customer Operations Manager job

Work in South Essex

Circa £30,000 per year

Customer service focused career in multi-user third party logistics


I know, I know, Customer Operations Manager is such a broad job title. I mean, what on earth is an Operations Manager anyway?? What part of the 'operations' will you even by looking after??? The job title Customer Operations Manager is so blooming broad that the only way you could possibly know if you're the type of Customer Operations Manager I'm looking for, and whether you could be embarking on a very exciting career change, is if you read the whole advert! What a chore... best get started!!


You are the Customer Operations Manager I'm looking for IF you have strong people management skills, a good understanding of the workings of a multi-user logistics environment, an eye for health and safety, and above all else a strong customer focus! Ultimately it falls to you to make sure the customer is satisfied with their experience, and how do you make that happen I hear you ask? Not just by being the ultimate service champion, but also by driving continuous operational improvements, even engaging your departments with other depots to ensure absolute operational efficiency remains within reach. You don't have to do it all yourself though, your people management skills should take all but the most urgent of problems out of your hands and place the onus firmly in the hands of your staff. The same can be said for the health and safety aspect, yes you will be the lead for this, but again, strong leadership will drive a safe culture into the depot.


So if you've got strong leadership skills, charisma, an eternal focus on the customer (operations & service) and health and safety skills - not only are you probably the Depot Operations Manager I need, but also you could be finding yourself in an award winning company with the credentials to accelerate your career. What are you waiting for? Apply now - and if you match all of the above, you can expect a phone call from me - Sean Figura (find me on LinkedIn to see other exciting opportunities) - in double quick time!


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