IC Resources Ltd

Head of Support

4 days left

Location
London
Salary
Solid base salary + bonus
Posted
23 Nov 2017
Closes
21 Dec 2017
Ref
JO-1711-118843
Contact
Rebecca Goss
Specialist Area
Semiconductors, Software
Contract Type
Permanent
Hours
Full Time

Head of Support - IOT Start-up

Berlin

Solid Base Salary + Bonus


My client is an innovative IOT SaaS start-up in the telecommunications space and they are seeking a Head of Support to join their Berlin team. You will have a proven track record of growing a support team in a B2B tech company and will be keen to work in a progressive start-up environment.


Requirements:

- Degree (or equivalent) in a relevant technical subject.

- Strong technical background in a B2B technology environment; SaaS (software as a service), IOT (internet of things) or telecommunications.

- Proven track record of managing and scaling a support team.

- Ability to build strong relationships with internal departments.


Responsibilities:

- Build a 24/7 support team, that is multi-lingual, and able to support customers globally.

- Define strategy and implement best practice and process for the team.

- Own the escalation process.

- Constantly identify and implement improvements to the support system.


This is open to a technically minded support professional who is able to be hands-on with technology but also commercially savvy to improve customer experience. You will be used to managing teams and apt at scaling the team, to growth plan, in 2018.

Apply for Head of Support

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Electronics Weekly Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.