IC Resources Ltd

Technical Support Engineer - Spanish speaking

Location
South East England
Salary
£25000 - £30000 per annum + depending on experience
Posted
09 Mar 2017
Closes
06 Apr 2017
Ref
J40326
Contact
Seamus Hayes
Job Function
Operations, Technician
Specialist Area
Software
Contract Type
Permanent
Hours
Full Time
Technical Support Engineer - Spanish Speaking
Home Counties
Up to £30k (depending on experience)

I have an urgent requirement for a Spanish speaking Technical Support Engineer for my multi-national client based in the Home Counties.

You will provide telephone/e-mail based technical support to corporate customers with an aim of resolving 70% plus within Tier 1. Document and record each interaction with the customer with clear and concise information/resolution according to McAfee standards of quality on our call logging system. Maintain excellent customer satisfaction rating whilst striving for high quality audit scores. Achieve or exceed departmental goals for Case Management, Email and Phone response times and Customer Satisfaction.

Qualifications

Must have:

- Bachelor's Degree in Computer Science, Computer Engineering or related discipline
- Fluent in English and Spanish
- Previous experience of working in an IT based telephone support role
- Basic Networking Skills Understanding of various Operating Systems Windows XP, Windows 7/8/10, Server 2003, Server 2008, Mac OS
- Excellent communication skills
- Excellent troubleshooting and analytical skills Experience of ticket logging systems
- Ability to handle technical issues from opening through to resolution or escalation to next tier

Nice to have:

- Microsoft Certified Professional qualification and Security+ Certified
- Exposure to a range of computer operating systems and software with emphasis on navigation, basic troubleshooting, upgrading, and some client/server operations

If you have the skills and experience necessary to fulfil the role or would like further information then please contact Seamus Hayes at IC Resources.

Keywords: Home Counties, Spanish, Windows XP, Windows 7/8/10, Mac, Server