IC Resources Ltd

Support and Operations Engineer

£45000 - £50000 per annum + Dependent on experience
27 Aug 2016
24 Sep 2016
Seamus Hayes
Job Function
Design, Operations
Specialist Area
Contract Type
Full Time
Support and Operation Engineer - Cambridge

IC Resources has an urgent requirement for an experienced Support and Operations Engineer for their rapidly expanding innovative client based in Cambridge. The key responsibility will be to assist with customer support for the OTA (Over the Air) services. This includes infrastructure components such as Web services/Back-end databases/Amazon cloud. This position requires working with customers and colleagues located worldwide.

The main responsibilities of the OTA Support and Operations Engineer are:
*Support the OTA services, answer technical queries from customers and internal staff
*Monitoring and troubleshooting of the operational infrastructure
*Extending monitoring scripts and raising issues as necessary
*Liaise with managed service providers
*Develop and extend business level reporting, primarily in SQL
*Assist with the on-boarding of new customers
*Be involved in end-to-end testing from devices to servers
*Work closely with the development teams on third line support issues

*A bachelor's degree in computer science/engineering or equivalent technical training
*Knowledge of ITIL at foundation level

*An analytical mind-set, able to approach a problem in a systematic manner
*A problem-solver, with a drive for continuous improvement in service delivery
*An independent team member, able to work autonomously on tasks in a holistic way
*Technical understanding of mobile devices, servers and security
*Fluency in English is required as it is the business language in the Company

Desirable Experience:
*Previous experience of providing customer support
*Knowledge of a trouble ticket system such as Jira or Zendesk
*Scripting in shell script/python or coding in Java
*Experience working with, querying and optimizing large RDBMS SQL queries
*Knowledge of web services technologies (SOAP, REST, WSS)
*Knowledge of reporting engines such as Jasper
*Knowledge of cryptography and certificates
*Experience building and maintaining CI tools (Jenkins) and scripting
*Experience managing software deployments
*Ability to work within international teams

Educational Qualifications:
*A bachelor's degree in computer science/engineering or equivalent technical training/experience
*Knowledge of ITIL at foundation level

If you have the necessary skills and experience to fulfil the role or would like some additional information then please do not hesitate to contact Seamus Hayes at IC Resources.

Keywords; Cambridge, Support, Operations, Over the Air, Web, Cloud, SQL, Jira, Python, Java, Jasper, Continuous Integration, Jenkins, Software