Remote Customer Support Engineer
This job has now expired
I have an exciting opportunity for a tier 2 customer support engineer for a role based the Southern Frankfurt area, Germany. If you are an experience technical support / field service engineer for equipment in the semiconductor industry - this could be the role for you!
Our client is one of the leading optics providers in the World - As well as covering a range of industries worldwide, within the Semiconductor market - they manufacture standalone measurement tools. One of their main growth areas at the moment, is in the market of Reticles / Masks inspection, used for semiconductor photolithography processes.
Our client require an engineer to provide tier 2 customer support for their business partners around the world. This role will come with 50% international travel, providing onsite support - as well as 50% based in Germany, delivering remote support. The technology is based on Electron beam tools.
The successful candidate will be required to:
-Take ownership of your given toolset, in this instance electron beam equipment, and provide all forms of support. Including, installations, maintenance, troubleshooting, remote technical support and more.
-Providing training to other/new members of the team, as well as technicians and engineers from client sites.
-Excellent communication skills, which will be needed to resolve highly technical issues, via phone, email and other means of electronic communication. Contacts will come from a variety of countries.
-Flexible to travel international for 50% of your working year, including trips at short notice.
-Be able to adapt to an environment of different needs and cultures at customer fabs
The successful candidate will have the following:
-Existing experience in the semiconductor industry, particularly as a field service engineer or similar. Electron beam equipment background would be extremely sought after.
-Existing experience travelling internationally, and comfortable to continue doing so.
-Customer facing experience and handling escalated issues is an advantage.
-Fluent English is a must. Fluent German would be beneficial.
-A college/University degree, in Engineering or Physics - similar or better.
If you are interested in this opportunity - or know an engineer that would be - please apply now and send your CV through to us to discuss further.
Key Words: jobs, IC, semiconductor, wafer, Halbleiter, fab, manufacturing, equipment, engineer, field service, remote support, technical support, travel, engineering, maintenance, electron beam, ebeam, e-beam, electron-beam, lithography, mask, reticle, photolithography, Germany, Europe, Far East, USA, inspection, optics, metrology
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