Service Manager (Engineer)

City of London
19 Feb 2013
26 Feb 2013
Emma Rourke
Job Function
Specialist Area
Contract Type
Full Time
On behalf of my client, an award winning organisation based in central London, I am pleased to present the opportunity for an Engineer Service Leader to work on a permanent basis.

The Service Leader will be the primary point of contact for customers within the business unit and is responsible for an area of Existing Installations (EI) within a Region (central London).

The Service Leader is responsible for managing all resources within their area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction.

You will be responsible for:
*Planning personnel needs, workloads and training
*Executing leadership to Engineers and Technicians
*Managing the maintenance portfolio from the service contract acceptance to the collection of bad debts including follow up actions
*Delivering repair sales targets
*Supporting sales lead activities

The ideal candidate will have
*Proven track record of running a service business unit in a related industry
*Proven track record in managing the customer interface
*Proven experience in a management / leadership role

Any experience of SAP and/or knowledge of the lift industry or facilities management would offer a distinct advantage. Apply now to avoid disappointment!

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JAM Recruitment is acting as an employment agency with regards to this position.