IC Resources Ltd

Field Service Manager - Semiconductor Equipment, Taiwan

Location
Taiwan
Salary
Competitive Salary
Posted
12 Feb 2013
Closes
12 Mar 2013
Ref
J21000
Contact
Jameel Aslam
Specialist Area
Semiconductors
Contract Type
Permanent
Hours
Full Time
Field Service Manager - Semiconductor Equipment, Taiwan

Are you an experienced customer support manager in the semiconductor equipment industry? Are you looking for your next challenge, supporting a growing team, in a rapidly expanding company?

Our client is a leading provider of Front End lithography equipment as well as back-end wafer bonding equipment. They currently require a field service manager, based in Taiwan, to manage their service operations in the South East Asia area.

The successful candidate will be required to:
- Manage day to day operations of the field service team. Including project management - handling client escalations and more
- Set goals and targets, along with plans in order to achieve this
- Resolve customer support issues, maintaining high quality and high speed resolutions. While ensuring the highest level of customer satisfaction and resolutions to long-term issues.
- Service Account management of key clients in the region
- Budget and cost management
- Introduce new and better practices when managing a field service team
Inventory management
Management related tasks as a department head - such as people management, recruitment, developing individual and team skills, and more

The ideal candidate will have the following:
- 5 or more years of experience as a manager in the semiconductor equipment industry, preferably with roles related service and maintenance
- Excellent communication skills - fluent Mandarin and English is a must
- Experience handling key clients. Being able to negotiate resolution, using tact and diplomacy in difficult/escalated situations
- Knowledge of semiconductor equipment maintenance and installation. Preferably on lithography or wafer bonding equipment
- A degree at university level, in Physics/engineering or a related field.

If you are interested in this role, or could recommend an engineer/manager for this position please send your resume / contact details through.

Key words: IC, Jobs, wafer, semiconductor, manager, field service, equipment, photolithography, contact lithography, imprint lithography, wafer bonding, MEMS, flat panel, manufacturing, engineer, engineering, travel, support, customer support, installations, Taiwan, Singapore, China, Mandarin, English


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