NVIDIA is a top 20 global semiconductor company, supplying the world's leading Graphics Chipsets and via its acquisition of ICERA in 2011, top-performing wireless modems for 3G and 4G cellular phones, smartphones and tablets. The company now provide the two main processors used in smartphones - the applications & Baseband processor - helping OEM customers improve their time to market and deliver the requirements of next-generation mobile computing. ICERA's modem chipsets deliver high-performance communication engines for cellular products (smartphones, tablets, dongles etc) enabling the highest user throughput and advanced modem features with the smallest footprint and lowest costs.
As a Application Support Engineer - Smartphone Platform you will be responsible for managing all applications support to designated customers with particular emphasis on customer development capabilities. This involves supporting customers with their smartphone, tablet and USB sticks designs; providing system integration, testing and analysis of problems and responding to all technical inquiries in a professional and competent manner. This work requires hands-on design verification and testing to confirm design performance and involves travel to customer sites to facilitate this process.
Your Key Responsibilities as a Application Support Engineer - Smartphone Platform will be:
*Feedback issues and work closely with core engineering teams to solve customer system issues
*Provide the technical content for RFI/RFQs
*Development and provision of technical training
*Development of technical support materials including customer specific documentation
*Diagnose problems with customer's designs (use SW debugger, core dumps and other test equipment) and troubleshoot customer issues. Workout SW patches in cooperation with development team.
*Provide high quality technical support to strategically important customers
*Liaise with the customer through email, conference calls and visits
*Take an active role in assessing the technical details of new customer projects
*Develop direct customer relationships to provide recommendations and feedback on new features and requirements
*Develop or drive development of customer friendly modem tools
*Develop or drive development of customer friendly build environment
*Represent the customer from a technical viewpoint facing internal development teams
Ideal Experience:
*Direct experience in build system is necessary
*Direct experience in debug tools for embedded development is necessary
*Experience in technical customer support role is an advantage
*Experience in cellular communication (GSM / EDGE / UMTS / TD-SCDMA / LTE) is an advantage
*Experience in factory line process is an advantage
*Technical Skills & Abilities required:
*The ability to understand customer business and technical needs and to translate these into a solution description/spec for NVIDIA core engineering teams
*SW development skills
*C and object oriented language skills
*Knowledge on SW debug tools
*Excellent diagnostic and analytical skills
*Good documentation skills
*Good organization skills to be able to handle different projects in parallel
*Highly proactive, professional communicator
*Excellent written and verbal communications skills in the English language are mandatory
This is a fantastic opportunity to join a world famous company with an unrivalled reputation for excellence. If you would like to further your career at one of the best semiconductor companies in the world as a Application Support Engineer - Smartphone Platform then please send your CV and covering letter to dadams@redlineplc.Com, or for more information contact Dave Adams on 01582 878824. Ref: DA10139/77